{"id":3769,"date":"2017-06-21T15:39:19","date_gmt":"2017-06-21T15:39:19","guid":{"rendered":"http:\/\/www.voiceinteraction.tv\/?p=3769"},"modified":"2017-11-21T17:45:54","modified_gmt":"2017-11-21T17:45:54","slug":"speech-analytics-for-security-and-corporate-business","status":"publish","type":"post","link":"https:\/\/voice-interaction.com\/tmp-web\/speech-analytics-for-security-and-corporate-business\/","title":{"rendered":"Speech Analytics for Security and Corporate Business"},"content":{"rendered":"<p>VoiceInteraction\u00a0delivered CMS software for several clients in the business of security\u00a0and corporate, with the objective to obtain intelligence\u00a0that helps in management and\u00a0decision making.<\/p>\n<p><strong>CMS<\/strong> is the brand of VoiceInteraction&#8217; solution for <strong>speech analytics<\/strong> and it was developed based on an innovative automatic speech recognition (ASR) technology of high reliability and performance, to generate knowledge to support broad quality analysis in different angles.<\/p>\n<p>CMS comes with several features:<\/p>\n<ul>\n<li>Complete transcription of telephone call with detection of keywords related to a topic<\/li>\n<li>Indexing Class Calls<\/li>\n<li>Analysis of all calls, not just a small sampling, with automatic processes designed for large volumes of data<\/li>\n<li>Tracking to changes in emotional states, severe anomalies, behavioral tendencies<\/li>\n<li>Performance evaluation of Call Center Operators and adherence to protocol<\/li>\n<li>Intelligent viewing and searching of content (keywords, classifications, trends, properties)<\/li>\n<li>Ease of integration with training\u00a0applications and evaluation platforms<\/li>\n<\/ul>\n<p>Ask us more! Send an e-mail to: info@voiceinteraction.tv.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>VoiceInteraction\u00a0delivered CMS software for several clients in the business of security\u00a0and corporate, with the objective to&#8230;<\/p>\n","protected":false},"author":3,"featured_media":13273,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_links_to":"","_links_to_target":"","footnotes":""},"categories":[636,160],"tags":[253],"class_list":["post-3769","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-corporate","category-speech-analytics","tag-news-eu"],"_links":{"self":[{"href":"https:\/\/voice-interaction.com\/tmp-web\/wp-json\/wp\/v2\/posts\/3769","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/voice-interaction.com\/tmp-web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/voice-interaction.com\/tmp-web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/voice-interaction.com\/tmp-web\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/voice-interaction.com\/tmp-web\/wp-json\/wp\/v2\/comments?post=3769"}],"version-history":[{"count":0,"href":"https:\/\/voice-interaction.com\/tmp-web\/wp-json\/wp\/v2\/posts\/3769\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/voice-interaction.com\/tmp-web\/wp-json\/wp\/v2\/media\/13273"}],"wp:attachment":[{"href":"https:\/\/voice-interaction.com\/tmp-web\/wp-json\/wp\/v2\/media?parent=3769"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/voice-interaction.com\/tmp-web\/wp-json\/wp\/v2\/categories?post=3769"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/voice-interaction.com\/tmp-web\/wp-json\/wp\/v2\/tags?post=3769"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}