{"id":3466,"date":"2017-02-08T12:08:24","date_gmt":"2017-02-08T12:08:24","guid":{"rendered":"http:\/\/www.voiceinteraction.tv\/?p=3466"},"modified":"2017-11-28T12:35:02","modified_gmt":"2017-11-28T12:35:02","slug":"voiceinteraction-releases-speech-analytics-solution","status":"publish","type":"post","link":"https:\/\/voice-interaction.com\/tmp-web\/voiceinteraction-releases-speech-analytics-solution\/","title":{"rendered":"Brand new solution for speech analytics"},"content":{"rendered":"<p><strong>VoiceInteraction announces to the market its brand new Speech Analytics\u2019 solution to analyse phone calls and monitor quality of service for companies with call centers and customer\u2019 services. This new product is set to complement VoiceInteraction\u2019s IVR solution.<\/strong><\/p>\n<p>This integrated solution under the brand <strong>CMS<\/strong> is based in a reliable and high\u00a0performance automatic speech recognition innovative technology (ASR) and generates knowledge to support broad quality analysis.<\/p>\n<p>Clients will now be aware of the main trends affecting their operations and understand their customers\u2019 needs, so that they can establish good practices and action protocols based on performances and results history.<\/p>\n<p>Among the <strong>main features of CMS<\/strong>, we highlight:<\/p>\n<ul>\n<li>Full textual transcription, business-driven call categorization and time stamped keyword spotting<\/li>\n<li>Category-based Call Indexation<\/li>\n<li>Big Data tailored methods for large call volume processing<\/li>\n<li>Sentiment analysis for identification of emotional state alterations of the call\u00a0participants<\/li>\n<li>Operator performance and protocol adherence evaluation<\/li>\n<li>Intelligent data search<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>VoiceInteraction announces to the market its brand new Speech Analytics\u2019 solution to analyse phone calls and&#8230;<\/p>\n","protected":false},"author":3,"featured_media":12291,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_links_to":"","_links_to_target":"","footnotes":""},"categories":[636,160],"tags":[253],"class_list":["post-3466","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-corporate","category-speech-analytics","tag-news-eu"],"_links":{"self":[{"href":"https:\/\/voice-interaction.com\/tmp-web\/wp-json\/wp\/v2\/posts\/3466","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/voice-interaction.com\/tmp-web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/voice-interaction.com\/tmp-web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/voice-interaction.com\/tmp-web\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/voice-interaction.com\/tmp-web\/wp-json\/wp\/v2\/comments?post=3466"}],"version-history":[{"count":0,"href":"https:\/\/voice-interaction.com\/tmp-web\/wp-json\/wp\/v2\/posts\/3466\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/voice-interaction.com\/tmp-web\/wp-json\/wp\/v2\/media\/12291"}],"wp:attachment":[{"href":"https:\/\/voice-interaction.com\/tmp-web\/wp-json\/wp\/v2\/media?parent=3466"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/voice-interaction.com\/tmp-web\/wp-json\/wp\/v2\/categories?post=3466"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/voice-interaction.com\/tmp-web\/wp-json\/wp\/v2\/tags?post=3466"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}