{"id":13457,"date":"2017-12-13T18:31:28","date_gmt":"2017-12-13T18:31:28","guid":{"rendered":"https:\/\/voice-interaction.com\/tmp-web\/?p=13457"},"modified":"2017-12-14T12:34:44","modified_gmt":"2017-12-14T12:34:44","slug":"speech-analytics","status":"publish","type":"post","link":"https:\/\/voice-interaction.com\/tmp-web\/speech-analytics\/","title":{"rendered":"Maximize your customer insights with speech analytics"},"content":{"rendered":"<p>There&#8217;s no secret that VoiceInteraction has a strong background on ASR technology and TTS, and that is what makes its products of exceptional quality.\u00a0Our solutions for call centers were developed based on those technology and that allows us to deliver high quality and reliability solutions.<\/p>\n<p>With them, companies with contact centers can analyse all the phone calls, monitoring thus the quality of service<\/p>\n<p><b>Models and grammars of quality<\/b> specifically developed to our areas and our working languages (Portuguese, Spanish, English)<\/p>\n<p><b>Development capacity<\/b> of innovative integrated solutions according to demand from our costumers<\/p>\n<p>Involvement at <b>IVR systems <\/b>(conversational agent with client), on <b>Speech Analytics<\/b> (near real time operation over recorded calls) and <b>Quality Support<\/b> (on real time on top of the call).<\/p>\n<p>An unique capacity to <b>discover call content<\/b> and quality assurance in real time.<\/p>\n<p>&nbsp;<\/p>\n<p>Quando a necessidade de uma aplica\u00e7\u00e3o de speech analytics \u00e9 identificada, o objetivo principal \u00e9\u00a0sempre a redu\u00e7\u00e3o das despesas, sem diminuir o\u00a0tempo de resposta de um contact center. Como\u00a0\u00e9 que o cliente consegue otimizar a sua equipa\u00a0de trabalho sem arriscar seus n\u00edveis de servi\u00e7o?\u00a0Iremos identificar como um call center poder\u00e1\u00a0reduzir o volume e tempo de \u00a0conversa\u00e7\u00e3o, tanto\u00a0em chamada de inbound como de outbound,\u00a0com foco especial em encontrar praticas e\u00a0padr\u00f5es e!cientes de First Call Resolution. Quando os processos e m\u00e9todos ine!cientes s\u00e3o rapidamente sinalizados e os supervisores equipados com as ferramentas para reformular ou at\u00e9 mesmo remov\u00ea-los, a gest\u00e3o deste tipo de organiza\u00e7\u00f5es torna-se uma tarefa menos complexa.<\/p>\n<p>O monitoramento constante de chamadas\u00a0para efeitos de qualidade \u00e9 um dos pilares mais\u00a0importantes para o sucesso de uma empresa ou organiza\u00e7\u00e3o que pretende responder a todas as\u00a0necessidades de seus clientes. Com o Multicanal\u00a0Callcenters poder\u00e1 extrair informa\u00e7\u00f5es relevantes\u00a0de todas as chamadas que entraram no contact\u00a0center, e n\u00e3o apenas monitorar uma pequena\u00a0frac\u00e7\u00e3o das mesmas. Com estas ferramentas ir\u00e1\u00a0melhorar a qualidade do seu servi\u00e7o, enquanto\u00a0diminui os custos e mant\u00eam a sua equipa de\u00a0trabalho feliz e motivada.<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"\/?p=10165\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13415\" src=\"https:\/\/voice-interaction.com\/tmp-web\/wp-content\/uploads\/2017\/12\/Picture1.png\" alt=\"\" width=\"600\" height=\"480\" srcset=\"https:\/\/voice-interaction.com\/tmp-web\/wp-content\/uploads\/2017\/12\/Picture1.png 883w, https:\/\/voice-interaction.com\/tmp-web\/wp-content\/uploads\/2017\/12\/Picture1-300x240.png 300w, https:\/\/voice-interaction.com\/tmp-web\/wp-content\/uploads\/2017\/12\/Picture1-768x614.png 768w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>There&#8217;s no secret that VoiceInteraction has a strong background on ASR technology and TTS, and that&#8230;<\/p>\n","protected":false},"author":3,"featured_media":13454,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_links_to":"","_links_to_target":"","footnotes":""},"categories":[636,160],"tags":[253],"class_list":["post-13457","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-corporate","category-speech-analytics","tag-news-eu"],"_links":{"self":[{"href":"https:\/\/voice-interaction.com\/tmp-web\/wp-json\/wp\/v2\/posts\/13457","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/voice-interaction.com\/tmp-web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/voice-interaction.com\/tmp-web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/voice-interaction.com\/tmp-web\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/voice-interaction.com\/tmp-web\/wp-json\/wp\/v2\/comments?post=13457"}],"version-history":[{"count":0,"href":"https:\/\/voice-interaction.com\/tmp-web\/wp-json\/wp\/v2\/posts\/13457\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/voice-interaction.com\/tmp-web\/wp-json\/wp\/v2\/media\/13454"}],"wp:attachment":[{"href":"https:\/\/voice-interaction.com\/tmp-web\/wp-json\/wp\/v2\/media?parent=13457"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/voice-interaction.com\/tmp-web\/wp-json\/wp\/v2\/categories?post=13457"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/voice-interaction.com\/tmp-web\/wp-json\/wp\/v2\/tags?post=13457"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}