VoiceInteraction delivered CMS software for several clients in the business of security and corporate, with the objective to obtain intelligence that helps in management and decision making.

CMS is the brand of VoiceInteraction’ solution for speech analytics and it was developed based on an innovative automatic speech recognition (ASR) technology of high reliability and performance, to generate knowledge to support broad quality analysis in different angles.

CMS comes with several features:

  • Complete transcription of telephone call with detection of keywords related to a topic
  • Indexing Class Calls
  • Analysis of all calls, not just a small sampling, with automatic processes designed for large volumes of data
  • Tracking to changes in emotional states, severe anomalies, behavioral tendencies
  • Performance evaluation of Call Center Operators and adherence to protocol
  • Intelligent viewing and searching of content (keywords, classifications, trends, properties)
  • Ease of integration with training applications and evaluation platforms

Ask us more! Send an e-mail to: info@voiceinteraction.tv.